Help center
Dime Dime Baby help center
Follow the photo-to-video steps or troubleshoot an upload, waiting task, face mismatch, audio or download.
How to use the photo-to-video generator
Check availability, prepare an authorized photo, submit one task and review the party-scene MP4.
When a photo will not upload
Check the selected file, browser permissions and upload message before trying again.
A video is waiting, failed or missing
Distinguish a pending task from a failed result and collect the details needed to investigate.
The face or movement looks wrong
Review identity and motion separately, then change one input at a time if you choose another attempt.
Check audio and a downloaded video
Find a downloaded file, diagnose playback and check the soundtrack before posting.
Credits, charges and payment questions
Understand generation credits, payment records and the distinction between credit restoration and a payment refund.