Dime Dime Baby AIHelp center
Credits, charges and payment questions
Understand generation credits, payment records and the distinction between credit restoration and a payment refund.
Site editorial team · Updated
What a pack buys
The current fixed recipe uses 100 service credits for an accepted eight-second, 480p-preset MP4 submission, with the original reference music included. Purchased packs share your account balance and remain valid for 365 days from completed payment. All packs are one-time purchases with no automatic renewal.
The pricing page lists pack names, prices in USD before tax and submission counts. The final checkout shows any applicable tax and the payment total before confirmation. Review the selected pack and keep the receipt with your payment records.
Choose the pack’s purchase action, sign in and follow any email-verification prompt. If a purchase is interrupted, use “Saved purchase” on the pricing page to check the original order or resume its saved checkout. Keep the request reference. Check payment records before starting another purchase, and use the billing support link when the pack’s action directs you there.
Credits and payments are different records
A credit balance records units available in an account. A payment receipt records a monetary transaction. Restoring credits does not, by itself, refund a payment.
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Keep the payment receipt or order reference for a payment question.
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Keep the task identifier and relevant credit entry for a generation charge question.
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Remove full card numbers and other payment credentials from screenshots.
Failed, pending and refunded tasks
A confirmed failed generation restores the credits reserved for that task. If a provider submission has an unknown outcome, the task stays pending while the outcome is checked. Keep the reference and avoid starting a new task until you understand the existing status.
Check your credit history for the consumption and any restored credits. If the records and task status disagree, send support the task reference and the relevant credit entry. A payment refund reverses the corresponding pack entitlement.
Content-review rejection and expiry of an unapproved completed clip also restore the original reserved task credits. This adjusts the service-credit balance. A monetary refund follows the separate payment-refund policy.
Requesting a payment refund
An entirely unused pack is eligible for a full-refund request within 14 days of purchase. Contact support@dimedimebabyai.pro from the account email and include the order reference. Explain any delivery issue if credits have already been used. Applicable consumer rights also apply.