Dime Dime Baby AIAbout & policies
Refund policy
How to raise a payment issue, distinguish a restored credit balance from a monetary refund, and report an uncertain generation charge.
Site editorial team · Updated
Prices and payment records
The pricing page lists the credit packs, prices and applicable terms. Review the product, amount and currency before confirming payment. Keep the receipt and order reference for any purchase.
If you see an unexpected charge, a duplicate payment or a paid order whose credits are missing, email support@dimedimebabyai.pro with the order reference, date, amount and a brief description. Use the account email where possible. Remove full card numbers and payment credentials from screenshots.
Unused packs and cancellations
An entirely unused credit pack is eligible for a full refund when you contact support within 14 days of purchase. Send the request from your account email with the order reference. All published packs are one-time purchases with credits valid for 365 days from completed payment, and there is no subscription renewal to cancel.
A request for a partly used pack is reviewed under the purchase terms and applicable consumer law. Explain any delivery problem and identify the relevant tasks. Refund approval and the payment provider’s processing are separate steps. The confirmation of an approved refund will identify the payment route and any available processing information.
A completed payment refund reverses the corresponding credit entitlement. It does not create an additional usable balance. Statutory consumer rights apply independently of the unused-pack offer.
Payment refunds and restored credits
A payment refund returns money through a payment process. Restoring generation credits changes an account balance. These are separate actions and should be checked against the relevant transaction record.
Failed or uncertain generation charges
An accepted generation reserves the displayed service credits. A confirmed failed task follows the credit-restoration flow. Save the task identifier and compare the relevant entry in your credit history. Contact support if the status and balance need investigation.
A completed clip rejected in content review, or left unapproved when its review expires, follows the failed-task credit-restoration flow. The current review expiry defaults to 24 hours after the completed clip is queued and is processed through reconciliation. Check the task status and corresponding credit entry. Payment refunds follow the purchase rules above.
An interrupted browser connection or an unconfirmed submission can leave a task awaiting reconciliation. Keep its reference and check its existing status before creating another task. A pending state alone does not establish a failed task or a refundable payment.
Payment requests and consumer rights
Payment issues are reviewed against the order, service delivery, applicable purchase terms and the consumer rights that apply to you. Explain the remedy you are seeking when contacting support. A reviewed payment request may require the checkout provider’s process.
A generated clip can contain visual errors or differ from your expectations. Include the task reference and the specific problem so it can be assessed. Mandatory refund, withdrawal or other consumer rights remain available under applicable law.