A video is waiting, failed or missing

Check the task before starting another

A slow screen or interrupted connection does not prove that generation failed. Repeating the submission can create a separate task. There is no reliable way to infer the final result from elapsed time alone.

An awaiting-content-review status means a completed file is held for a content decision. Approval makes the reviewed file eligible for playback and download. Rejection or expiry restores the reserved task credits through the failed-task flow. A provider submission whose outcome is still being checked follows its existing pending-task process.

1. 1

   Save any task identifier and the latest status shown on the page. Note when you submitted the request.

2. 2

   If the task is described as queued or processing, treat it as unfinished. Do not interpret a missing preview as a final failure.

3. 3

   If an error appears, copy its exact text. Distinguish an explicit failed task from a browser or network error.

4. 4

   Before submitting again, check any existing task or result shown in the generator. If the previous submission has no confirmed outcome, keep its details for investigation.

Keep the task and payment questions separate

For a generation problem, keep the task identifier, submission time and error text. For a balance question, also keep the relevant credit entry or receipt, if one exists. Do not send full card details.

A failed video, a restored credit balance and a payment refund are different events. Do not assume that seeing one confirms the others.